A price is a fixed amount. An estimate is just a guess. But try telling that to an angry client at the end of an over-budget project. There's a better way.

When you offer only a single option, a proposal is an ultimatum. Add in some monopoly power, and that proposal can start to feel like extortion.

What do you call it when a client uses emotional language on multiple occasions to describe the same problem? A business opportunity.

I made this mistake myself for years. The good news is it is very easy to fix!

It was long past time I added sitewide search to this Ghost-powered blog. I could have used Solr, ElasticSearch, or Google. I chose something else...

Avoid GDPR cookie-consent forms and respect your website users' privacy with one of these privacy-friendly Google Analytics alternatives.

How am I trying to fix my biggest business mistake? By giving my clients three options that explicitly address their risk tolerance.

What's the best way to bill for ongoing technical support? I don't really know (HA!). But I think I know the worst way to do it.

Join me on a self-indulgent trip down memory lane, rationalized as a "context-setting" exercise for future business-focused articles.