In software development, some processes are easier to estimate than others. Whether the process is complex or complicated has a profound impact on estimate reliability.

Value-based pricing is not a synonym for fixed-bid pricing. To make it work, you need to focus on the business value you can generate for the client.

There are two variables that determine the financial success of a software project. You only control one.

This rule can be the difference between project success and project failure; joy and misery; profit and loss.

Never waste time preparing a detailed list of hours for your clients again using this handy feature from Clockify.

One person can be more productive than another in every way, and yet, by trading freely with each other, both sides can come out ahead.

If you bill by the hour, you probably have clients with whiplash as their invoices yo-yo from month to month. Provide them predictability with level billing.

From Palm Pilots to Google Sheets to Clockify, I take a trip down hour-tracking memory lane.

How to add an account in Outlook 2019 where the user name is NOT the same as the email address.

Some practical advice on how to configure email addresses for multiple domains so that you can still send and receive from a single Gmail account.

A price is a fixed amount. An estimate is just a guess. But try telling that to an angry client at the end of an over-budget project. There's a better way.

When you offer only a single option, a proposal is an ultimatum. Add in some monopoly power, and that proposal can start to feel like extortion.

What do you call it when a client uses emotional language on multiple occasions to describe the same problem? A business opportunity.

I made this mistake myself for years. The good news is it is very easy to fix!

It was long past time I added sitewide search to this Ghost-powered blog. I could have used Solr, ElasticSearch, or Google. I chose something else...

Avoid GDPR cookie-consent forms and respect your website users' privacy with one of these privacy-friendly Google Analytics alternatives.

How am I trying to fix my biggest business mistake? By giving my clients three options that explicitly address their risk tolerance.

What's the best way to bill for ongoing technical support? I don't really know (HA!). But I think I know the worst way to do it.

Join me on a self-indulgent trip down memory lane, rationalized as a "context-setting" exercise for future business-focused articles.